Complaints, Objections, and Appeals

Complaints, objections, and appeals are important to us. If you do not wish to use our complaints form on the website, you can find other ways to contact us in the “Contact” section.
We ensure that your complaint or objection will be handled professionally and fairly.

We can only improve with your help.

If you or your company would like to submit a complaint, appeal, or objection regarding a decision, service, or to otherwise comment on your cooperation with Bruun Inspektion, please provide your feedback by filling out the form below. We will process your request as soon as possible, but no later than within 3 weeks.

All complaints are confidential and handled confidentially.

Complaint / Objection Handling Procedure:

Upon receiving a complaint or objection, the complainant/objector will receive confirmation via email.

If it is assessed that the complaint is not related to Bruun Inspektion’s activities:

• Bruun Inspektion will inform the complainant/objector of this, stating the reasons for rejection and, if applicable, where the complainant/objector can submit an appeal.

• The client will be informed by email or phone about any justified complaint within 3 weeks.

If it is assessed that the complaint or objection is related to Bruun Inspektion’s activities:

• Bruun Inspektion will investigate whether the complaint/objection concerns activities for which the company is responsible.

• In such cases, the complaint/objection will be handled according to our quality system.

• One of our case managers will be assigned to collect and verify all necessary information to substantiate the complaint/objection.

• To properly evaluate your complaint/objection, we use a complaint or objection form.

• The complainant/objector will be informed about the progress and outcome of the complaint handling via email.

• The complainant will then be formally notified of the results of the complaint investigation. The goal is to resolve the complaint within 3 months.

• In cases of complaints regarding personal certificates, the complaint must be submitted to the appropriate person within the proper timeframe.

Reviewed on April 18, 2022.