Terms and Conditions / Terms of Business

Before “Bruun Inspektion” begins an assignment, it is necessary to agree on the nature and scope of the task – this can be done in writing by email, post, or by phone. The client undertakes to provide the necessary material/documentation for use during the inspection.

Prices are indexed annually on January 1st according to the index.

When entering into a contract, the client undertakes to provide the correct name, surname, address, postal code, telephone number, CVR number, and email address. “Bruun Inspektion” undertakes to keep all information about the client and their activities confidential.

“Bruun Inspektion” may not disclose confidential, technical, or financial information about clients to third parties without the client's written permission. “Bruun Inspektion” may disclose confidential information to public or regulatory authorities. “Bruun Inspektion” is obliged to notify the client that the information is being sent to the authorities.

A free online portal is created for the client, where the client can view all information about inspections and data on completed work.

“Bruun Inspektion” cannot be held liable, in whole or in part, for failure to fulfill agreements if such failure is due to events beyond the control or influence of “Bruun Inspektion”.

“Bruun Inspektion” is liable for losses or damages only if it can be documented that the losses or damages occurred due to errors or negligence by “Bruun Inspektion” in connection with the execution of the ordered task/inspection.

“Bruun Inspektion” is not liable for operational losses, time lost, loss of profit, or indirect losses.

“Bruun Inspektion” performs tasks and provides opinions and recommendations based on available knowledge and information.

“Bruun Inspektion” does not assume liability for damage unless it can be documented that “Bruun Inspektion” should have had this information at the time of task execution.

“Bruun Inspektion” does not assume liability for errors related to statements that are said to be based on discretionary assessment and guidelines.

“Bruun Inspektion” is liable for damage arising during inspections if “Bruun Inspektion” failed to inform the client in time about existing defects.

“Bruun Inspektion” is not liable for damage arising from product properties or usage if such was not tested or investigated and described in the test or inspection report.

If the damaged product was not specifically inspected by “Bruun Inspektion,” the company does not assume liability for the damage unless the client can prove that the damaged product is identical to a product that “Bruun Inspektion” specifically inspected/tested and controlled.

If claims for compensation are made against “Bruun Inspektion” by persons other than the client, based on circumstances beyond the liability assumed by “Bruun Inspektion” as outlined above, the client is obliged to take over the case and reimburse “Bruun Inspektion” for all costs, including legal expenses and any compensation amount.

If a dispute arises between the client and “Bruun Inspektion” regarding task performance or contract interpretation and cannot be resolved mutually, it shall be settled by the Esbjerg Court under Danish law.

By agreeing to a business relationship, you also agree to receive the newsletter. If the client does not wish to receive the newsletter, please notify us by email or phone, and the client will be removed from the newsletter mailing list.

Contract Review / Order

Upon receiving the order, a contract is filled out. The contract may also be made verbally or by email.

If the client has not specified standards/requirements, the latest standard/requirement is always used. If another standard/requirement is used, this will be noted.

For a list of accredited standards and requirements, see the DANAK website.

If a service cannot be accredited/is not found in the quality manual and the client must receive it, the technical manager is contacted for clarification, and the service may be rejected.

Before starting a case, the inspector/technical case manager must check that the order matches the task, and at the end of the case, he/she must review whether the task was indeed performed according to the contract with the client.

If the task deviates from the order, staff are informed by phone, email, etc.

If the task is performed deviating from the order, the deviation is shown in the provided documents, and the report does not indicate what the deviation from the order was. If the client does not respond within the complaint period, it is considered accepted.

Information that should be provided:

Operating standard and acceptance level
Scope of work
Object
Location
Special requirements

If full traceability is not achievable, the report must state that traceability is limited.

Before work begins, the order must be acceptable to both “Bruun Inspektion” and the client. If there are requirements that exceed standard requirements, the client must be informed before work begins.

Where no agreement exists (a verbal agreement was made). If the client does not respond within the complaint period after the report is sent, it is considered that the client agrees with the report.

Use of subcontractors will be indicated in the order and/or accompanying documents.

Information received from other parties, e.g., institutions or inspecting bodies of the client. The information may include the context of the inspection activity but not the inspection results.

The comments section of the inspection report must state how the inspection was evaluated and what data were used.

In the case of lifts, “Bruun Inspektion” is obliged to perform the following actions, see Executive Order No. 629 and Executive Order No. 461: If the inspection body, during the control, inspection, testing, etc., of a lift or similar installation becomes aware of conditions that pose a risk of injury if the fault is not corrected, and the owner or user fails to correct the fault, so that the inspection body cannot issue an inspection certificate or other documentation, it must inform the local Labour Inspection Authority unless the lift or similar installation has been shut down.

Subcontractors

“Bruun Inspektion” uses subcontractors for welding procedure testing (EN 17020) and non-destructive X-ray testing. If subcontractor services are used in other cases, these reports will be provided with the documents or noted in the order/contract.

April 29, 2021